Name | Role | Responsibilities | Email |
Bob Sochacki | Service/Process Owner | Tool Configuration, Initial analysis, Zoho based communication, Status, Planning, Estimation, Priority, Bug Backlog delivery planning, Cross-team meeting representation, Follow up and Issue summarization | |
Casey Crookston | Business Analyst | Initial analysis + Zoho to DevOps conversion+ Status+Planning+estimation+priority + Bug Backlog delivery planning, estimation and assessment + Cross-team meeting representation + Follow up and Issue summarization | |
Shruti Parkhe | Onsite Enhancement/Feature Backlog BA/PM | Daily status + Blocker items to manage current delivery + Overview of issues for impact assessment | shrutip@softura.com |
| Jaiman Pandya | Onsite Enhancement/Feature Backlog Tech Lead | Impact assessment + architecture changes + future developments | |
Sriragavan D | Softura L2/L3 support for KLTD/Global/KAC | Configuration Issues • Network Issues • Application Monitoring • Database Issues • Functional failures • On Demand • Hot Fixes • Minor Enhancements (<40 hours) • Data Issues • Operational Enhancements • Testing • Deployment / Release coordination • The team of support resources will also work on the following day to day activities as assigned by Komatsu: • Parts Book Publishing • Publishing of the GPAS bundles provided by Komatsu LTD. • Bundle Data analysis • CXML routing table update | |
Mohanraj R | Softura L2 support for KLTD/Global/KAC | • Configuration Issues • Network Issues • Application Monitoring • Database Issues • Functional failures • On Demand | mohanrajr@softura.com |
Houzumi San | KLTD/Global Stakeholder 1 | Submit Tickets in Zoho, follow up with additional information, prioritize tickets, etc. | |
Hatayama San | KLTD/Global Stakeholder 1 | Submit Tickets in Zoho, follow up with additional information, prioritize tickets, etc. |