Support Process

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• Scope of Services for Support

  Scope of Services: The scope involves providing a team of resources in the US and India to provide L2 and L3 support to the SBOM Global application. The high-level definition of L2 and L3 are as follows: • L2: • Configuration Issues • Network Issues ...

• Contact List

  Name Role Responsibilities Email Bob Sochacki Service/Process Owner Tool Configuration, Initial analysis,  Zoho based communication, Status, Planning, Estimation, Priority, Bug Backlog delivery planning, Cross-team meeting representation, Follow up ...